the item you ordered
is no longer being produced.
It had not gone out of style
nor have people lost interest in it.
In fact, it has become one of our most desired products.
Its popularity is still growing.
Order for it come in
at an ever increasing rate.
However, a top-level decision has caused
this product to be discontinued forever.
we are sending you something else.
It is not the same thing, not is it a reasonable facsimile.
It is what we have in stock,
the very best we can offer.
If you are not happy
let us know as soon as possible.
we already have quite an accumulation
of letters such as the one
you may or may not write.
To be totally fair,
we respond to these complaints as they come in.
Yours will be files accordingly ,
answered in it turn.